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Kentro
Customer Service Engineer (ESOM - Surge Support)
Join Kentro as a Customer Service Engineer (ESOM - Surge Support) in Hines, IL. Support VA operations using ServiceNow for incident management. Competitive pay & benefits!
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 8, 2025
We are hiring a Customer Service Engineer (ESOM - Surge Support) to support our VA - End Point Support and Operations Monitoring (ESOM) contract across the United States. The role requires up to 50% travel for up to two (2) weeks at a time and involves both sedentary and active elements.
Requirements
- Serve as a dedicated resource for surge support events within the assigned district
- Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment
- Demonstrate flexibility and adaptability to changing situations
- Assist in delivering both remote and desk-side technical support
- Monitor open tickets in VA’s ServiceNow customer incident ticketing system
Benefits
- Competitive salary range ($28.37/hr – $32/hr)
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks
- Rewards
- Paid time off
- Education reimbursement for certifications, degrees, or professional development
Requirements Summary
Bachelor's degree, 2+ years of experience in IT Technical Support, Help Desk or System Administration, and ability to meet physical requirements
Apply now
Hines
|
Illinois
United States
Entry Level
In-Person
Full Time
56740-64000 USD/year
