Customer Service Engineer (ESOM VACO HQ A - 810 Vermont Ave)

Kentro is seeking a Customer Service Engineer to support their VACO, providing onsite and remote support to IT customers across VA Administrations. This role involves providing technical support, workstation setup, troubleshooting, and ensuring VACO operational effectiveness. The ideal candidate will be part of a supportive community dedicated to professional growth and delivering innovative technology solutions.

Requirements

• Leverages expertise to support full suite of Microsoft and Apple applications.
• Actively engages in learning new technologies.
• Provides deskside services including installation, configuration, maintenance, and troubleshooting.
• Manages ServiceNOW (SNOW) helpdesk tickets and provides feedback to the VACO Office of Operations.
• Proficiency in IT principles, understanding Windows environment and debugging protocols.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, and rewards.
• Education reimbursement opportunities for certifications, degrees, or professional development.
• Professional growth and networking opportunities through a virtual and in-person atmosphere.