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Devoteam
Customer Service Manager
Join Devoteam as a Customer Service Manager in Levallois-Perret. Leverage ITIL 4 and ServiceNow skills to enhance IT environments. 3+ years required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 11, 2025
Our mission is to ensure technological peace of mind, ensuring continuity, reliability, and performance of IT environments. We are looking for a Customer Service Manager to join our team and become the Run reference for our clients.
Requirements
- Mastering ITIL 4 processes (incident, problem, change)
- Good understanding of production environments: Mainframe, Systems, Network, Telecom, Cloud, Security
- Mastering an ITSM tool (ServiceNow, Jira, etc.)
Benefits
- An environment of excellence, learning, and innovation
- Continuous learning and professional development
- Opportunity to work with a global company and contribute to the industrialization strategy of RUN processes
Requirements Summary
3+ years of experience in operational management, IT delivery, or RUN management, ITIL 4 certified, good mastery of English
