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Genuine Parts Company
Customer Service Rep
Customer Service Rep at Genuine Parts Company: Handle high-volume inquiries via phone/email in shared service center. Requires 2-3 years experience, superior communication, HR/case management tech exposure, multitasking ability.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 29, 2025
The Customer Service Representative will provide high-quality service in a high-volume shared service center environment, addressing employee and manager inquiries and requests via phone, email, or other channels.
Requirements
- 2-3 years prior relevant experience in a call center or service center environment
- Superior Customer Service skills
- Excellent oral and written communication skills
- Customer-focused professional
- Exposure to HR and/or case management technologies
- Attentive listening skills
- Detail oriented and able to multi-task
- Ability to operate well under pressure
- Proficient computer skills (Microsoft Word, Microsoft Excel)
- Dependable, punctual and able to achieve an appropriate level of attendance
- Team player with a positive attitude
Requirements Summary
2-3 years of experience, excellent communication skills, and ability to multitask required
