Tier 2 Help Desk Technician - Clearance Required

LMI is seeking a Tier II Help Desk Technician to serve as the critical second-level escalation resource for the Army Training Information System (ATIS). The technician will collaborate closely with cross-functional teams to ensure seamless issue resolution while maintaining precise escalation protocols.

Requirements

• 3+ years of experience in a help desk Tier 2 or Tier 3 capacity or related technical support role
• Secret clearance
• Ability to diagnose functional issues and understand underlying system workflows
• Understanding of Army Training Doctrine, including FM 7-0 and unit training management principles
• Possess DoD 8140 qualification or able to complete within 6 months

Benefits

• Salaried High Fringe/Full-Time
• Generous Paid Time Off
• 401k Matching
• Retirement Plan