Customer Story Development Manager

The Customer Story Development Manager is responsible for identifying target customers, capturing their success stories, and delivering high-quality content. This role collaborates with key business stakeholders to build and maintain a pipeline of compelling customer stories, pitch the value of advocacy, conduct in-depth interviews, and oversee the end-to-end content production process.

Requirements

• 6+ years of experience in information technology, cloud industries, customer advocacy, customer references, or customer-facing marketing roles.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Proven track record of delivering compelling customer stories—written, video, and stage—with published examples.

Benefits

• Equal Opportunity Employer
• Accommodations for candidates with disabilities
• Export Control Regulations compliance