Customer Success Engineer

The Customer Success Engineer (CSE) provides deep subject matter expertise on Moveworks technical and product solutions and best practices in order to drive value for Moveworks customers. The CSE will work with customers to gain a deep understanding of their business processes, system environments, and employee service infrastructure, and will integrate and implement Moveworks solutions to customers' platform and backend systems in a secure and performant manner.

Requirements

• 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, consulting engineer, or implementation consultant.
• Hands-on/practical experience around using REST APIs and reading documentation to quickly build expertise around a new API.
• Good understanding of data modeling and data pipelines.
• Proficient in writing scripts or automations in iPaas / APIM tools such as Workato, Azure Functions, AWS Lambdas, or other Cloud services.
• Proficient in Python, Java, Javascript and scripting languages like Powershell or Bash.
• Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk, Salesforce Service Cloud) and IDAM solutions (e.g. Okta, Active Directory).
• Bachelors degree or higher in Computer Science or a related field.

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits
• Commissions or bonus plans for applicable roles