Customer Success Analyst I

This is a fast-paced, multi-tasking role that requires excellent team working skills and the ability to continually enhance enduring relationships with key customer executives and operational staff. The role involves providing customer support and ensuring success with NCR Atleos services and solutions, promoting customer confidence, and driving continuous improvement.

Requirements

• Associate degree, or 1-2 years equivalent experience.
• Demonstrated proficiencies with Microsoft Office Suite software with strong Excel/PowerPoint/Teams
• Ability to work in a fast-paced environment with excellent time management and multi-tasking abilities
• Ability to identify and resolve issues with a sense of urgency
• Willing to work non-standard business hours as required by customers
• Team player – ability to work with colleagues
• Customer facing communication acumen
• Experience in SaaS, Digital Banking, ATM, ITM or Financial Services environment
• Tools: Smartsheets, Salesforce, Gainsight, ServiceNow, SNOW, Workday and SharePoint

Benefits

• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners