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Datacom
Customer Success Consultant - CCaaS & CX
Join Datacom as a Customer Success Consultant in Sydney, leveraging ServiceNow and CX platforms to drive innovation and customer success. Enjoy flexible hours and professional development.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 30, 2025
Datacom is seeking a Customer Success Consultant to champion customer success across Australian and New Zealand. The role involves understanding customer challenges, leveraging platform knowledge to design best-fit solutions, and driving innovation in contact center and CX implementations. This role requires a strong understanding of Cx platforms and the ability to build relationships with both internal and external stakeholders.
Requirements
- Passion for the CX industry and customer success
- Strong knowledge of CX platforms (Genesys, NICE, AWS Connect, ServiceNow, Salesforce, Cognigy, Nuance)
- Commercial acumen and ability to design ROI-driven solutions
- Experience combining technical insight with change management
- Comfort working collaboratively in large teams
Benefits
- Social events
- Chill-out spaces
- Remote working
- Flexible hours
- Professional development courses
- Recognition and values
Requirements Summary
Customer success experience and a strong understanding of CX platforms. Commercial acumen and the ability to design ROI-driven solutions are also key
