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Datacom
Customer Success Consultant - CCaaS & CX
Join Datacom in Brisbane as a Customer Success Consultant, leveraging ServiceNow and CX platforms to enhance contact center experiences. Enjoy flexible hours and professional growth.
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 30, 2025
Datacom is seeking a Customer Success Consultant to champion customer experiences and drive the success of contact centers and CX environments. This role involves collaborating with sales teams, understanding customer needs, and delivering innovative solutions. The ideal candidate will have a deep understanding of CX platforms and a passion for customer success.
Requirements
- Understand and participate in the contact centre market.
- Develop innovative solutions and implement change management strategies.
- Experience with CX platforms (Genesys, NICE, AWS Connect, ServiceNow, Salesforce, Cognigy, Nuance).
- Commercial acumen and design creative solutions.
- Strong relationship-building skills.
- Comfort working in large, cross-disciplinary teams.
Benefits
- Social Events
- Chill-out Spaces
- Remote Working
- Flexi-Hours
- Professional Development Courses
- Recognition and Rewards
Requirements Summary
Passion for CX, understanding customer needs, and working with CX platforms. Strong communication and relationship-building skills are needed
