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ServiceNow
Customer Success Executive
Join ServiceNow in Montreal as a Customer Success Executive. Leverage your 12+ years of experience and ServiceNow expertise to enhance customer outcomes and build C-level relationships. Enjoy a flexible work environment and inclusive culture.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Implementer
ServiceNow Modules:
DevOps
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 28, 2025
ServiceNow is a global market leader that provides innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. We're looking for a Customer Success Executive to develop C-level executive relationships and improve customer outcomes at our customer accounts.
Requirements
- 12+ years progressive experience as part of a professional services organization
- Experience as a ServiceNow platform owner or responsibility for ServiceNow program/workstream
- Canadian citizenship or permanent residency status and reside in Montreal, Canada
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Experience building executive relationships with CIO, CTO, CSO, CFO, CHRO and business line leaders
- Proven track record at Fortune 100-1000 accounts
- Understanding of issues and goals driving digital transformation across industry
- Depth in digital transformation design, implementation, and management
Benefits
- Flexible work environment
- Inclusive culture
- Equal opportunity employer
- Reasonable accommodations available
Requirements Summary
12+ years of experience in professional services, ServiceNow expertise, and French speaking skills required. Experience with AI integration, digital transformation, and executive relationships a plus
