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ServiceNow
Customer Success Executive
Join ServiceNow as a Customer Success Executive in Tokyo. Leverage your 12+ years in consulting to enhance customer outcomes and drive product adoption.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 5, 2025
The Customer Success Executive will develop C-level executive relationships and relationship management across 1-3 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.
Requirements
- 12+ years progressive experience as part of a professional services organization
- Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
- Experience at F100-1000 accounts
- Native level in Japanese and business level in English
- Must be authorized to work in Japan
Benefits
- Diverse and inclusive work environment
- Access to cutting-edge AI-enhanced technology
- Opportunities for professional growth and development
Requirements Summary
12+ years progressive experience in professional services, management consulting, and experience at F100-1000 accounts
