Customer Success Executive

ServiceNow is seeking a Customer Success Executive to lead and execute post-sales activities for key accounts, driving customer success and ensuring predictable renewals. This role involves strategic consulting, collaboration with internal teams, and identifying and mitigating risks to maximize the impact of ServiceNow across business transformation initiatives. It's a key position for accelerating customers' journey to success.

Requirements

• Experience leveraging AI to enhance work processes, decision-making, and problem-solving.
• Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
• C-Level presence and relationship management experience.
• Experience in strategic account management and complex, strategic accounts.
• Skills in business acumen, problem-solving, and cross-functional leadership.
• Adaptability and a hands-on approach to driving successful execution.