Customer Success Executive

The Customer Success Executive will drive value in one of ServiceNow’s largest and most strategic accounts in Israel by developing and managing a Customer Impact account plan to drive a roadmap of activity that works to accelerate business and platform value. The role will work closely with customer executive management and strategic partners to align various exec stakeholders across the account and achieve buy-in to the ServiceNow transformation and roadmap.

Requirements

• BA/BS or equivalent, master’s degree preferred
• Minimum 15 years in management consulting leadership role at a top-tier consulting company, solution consulting or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Experience running and transforming large scale business organizations in retail
• Excellent retail/store operations experience is required
• Demonstrated success and overall accountability for running strategic accounts and meeting or exceeding corporate business objectives
• Experience in successfully building and leading high performing Customer Success or consulting functions
• Ability to drive operational rigor and financial metrics with team
• Strong executive C-level relationships with customer business leaders, including the world’s largest enterprises
• Experience working cross-functionally and bringing different functions along the journey
• Experience identifying business objectives and solving business challenges
• Ability to adapt and operate effectively in ambiguous and rapidly changing environments
• Create repeatable delivery mechanisms to execute at scale
• Willingness to roll up sleeves to get critical tasks accomplished and remove roadblocks for team members
• Successful experience integrating with other account functions in developing and implementing account strategies and Customer Success plans
• Understands the importance of leading by example
• Strong collaborator, communicator and influencer, able to positively work across a global organization
• Keen ability to determine and understand customer motivations (wants, needs and concerns)