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ServiceNow
Customer Success Executive
ServiceNow Customer Success Executive in Stockholm. Lead strategic post-sales initiatives for enterprise accounts, drive platform adoption, ensure renewals, and maximize business transformation impact. Requires 15+ years management experience, AI integration expertise, C-level relationship skills, and SaaS transformation knowledge.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 3, 2025
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
Requirements
- AI Integration & Thought Leadership
- Enterprise SaaS Transformation & Strategic Advisory
- C-Level Presence & Relationship Management
- Leadership Expertise
- Strategic Account Management
- Business Acumen & Problem-Solving
- Cross-Functional Leadership
- Adaptability & Change Management
- Operational & Execution Excellence
- Collaboration & Communication
- Customer-Centric Mindset
Requirements Summary
Experience in AI integration, enterprise SaaS transformation, and C-level presence, with a minimum of 15 years of management experience
