Customer Success Executive

ServiceNow is seeking a Customer Success Executive to lead the post-sales activities within a key account, driving customer value and maximizing ServiceNow’s impact on transformation initiatives. This role involves strategic partnership, proactive risk management, and establishing clear KPIs to achieve operational and strategic goals. The ideal candidate will have deep technical expertise in SaaS transformation and the ability to advise at the executive level.

Requirements

• Experience leveraging AI to enhance work processes, decision-making, and problem-solving
• Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments
• Proven ability to engage, influence, and build lasting relationships with senior executives
• Strong experience leading high-impact customer success or consulting teams
• Experience working across multiple departments and managing stakeholders
• Understanding of customer challenges, needs, and motivations
• Skilled at designing and implementing scalable, repeatable processes
• Exceptional ability to communicate complex ideas clearly
• Deep understanding of customer challenges and needs
• Adaptability and change management skills
• Operational & Execution Excellence

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for growth and development