Customer Success Executive

The Customer Success Executive will drive value in one of ServiceNow's largest and most strategic accounts in Saudi Arabia, developing and managing a Customer Impact account plan to accelerate business and platform value. The role requires experience in digital transformation, SaaS transformation, and strategic advisory, with a strong ability to engage and influence senior executives.

Requirements

• AI Integration & Thought Leadership
• Enterprise SaaS Transformation & Strategic Advisory
• C-Level Presence & Relationship Management
• Leadership Expertise
• Strategic Account Management
• Business Acumen & Problem-Solving
• Cross-Functional Leadership
• Adaptability & Change Management
• Operational & Execution Excellence
• Collaboration & Communication
• Customer-Centric Mindset

Benefits

• Drive enterprise level cross functional executive alignment and ServiceNow buy-in in VLE customers
• Advise and coach executive leaders on how CS delivery can be optimized to deliver digital transformation
• Accountable for delivering results against KPIs (e.g., technical health, product adoption, NPS, CS renewal) for success resources within a strategic account
• Evangelize ServiceNow customer success stories and processes to enable transformation and sales
• Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased footprint
• Responsible for executing the Global Customer Success Strategy and optimizing the delivery of Customer Success KPIs, Quality Assurance, and the profitable delivery of the customer engagements to achieve your regional goals