Customer Success Guide

Join ServiceNow as a Customer Success Guide in the newly created Customer Excellence Group, working from the Regional Success Centre in Dublin, Ireland. Drive customer success, growth, and adoption within the EMEA region, serving as a trusted point of contact for customers and helping them achieve their business goals.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Business-related degree preferred
• Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting
• Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures
• Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks
• Program management experience, passion for customer success and improving workplace productivity through innovative technology solutions

Benefits

• Chance to be part of a newly formed Customer Excellence Group
• Opportunity to work with some of the most important customers
• Contributing to strategic growth initiatives