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ServiceNow
Customer Success Manager
Join ServiceNow as a Customer Success Manager in Sydney. Drive customer success with ServiceNow's platform, leveraging analytics and AI. 5+ years in CSM required.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 16, 2025
ServiceNow is seeking a Customer Success Manager to serve as a named resource for ServiceNow Impact Guided customers. The role involves orchestrating customer interactions, driving platform health optimization, and building customer success plans. This position offers the opportunity to shape the company's growth through innovative AI-enhanced technology.
Requirements
- Oversee a large portfolio of commercial and enterprise accounts.
- Partner with account teams to help customers meet business objectives.
- Drive effective and influential conversations with various stakeholders.
- Facilitate discussions and navigate customers' objections.
- Leverage data and analytics to make informed decisions.
Requirements Summary
5+ years in CSM/Project Management/Business Admin. Strong analytical and communication skills. ServiceNow experience a plus
