Customer Success Manager

This Customer Success Manager role focuses on championing customers and ensuring they achieve business outcomes with ServiceNow products. The ideal candidate will provide technical guidance, proactively address customer needs, and advocate for the company's offerings. They will also be responsible for increasing ServiceNow's customer footprint and resolving client issues.

Requirements

• Experience leveraging or critically thinking about how to integrate AI into work processes.
• 5+ years of experience providing customer professional services or related business support.
• Experience resolving issues through analysis.
• Experience collaborating.
• ServiceNow accreditations or certifications a plus.