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ServiceNow
Customer Success Manager
Join ServiceNow as a Customer Success Manager in Vienna, VA. Drive customer adoption of ServiceNow products, leveraging AI and project management skills. 3+ years exp. required. Benefits include health plans and flexible time off.
The Mothership
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 16, 2025
ServiceNow is seeking a Customer Success Advocate to be a champion for their customers. This role involves overseeing a portfolio of customers, ensuring technical health, identifying areas for improvement, and driving adoption of ServiceNow products. It requires a combination of account management, problem-solving, and advocating for customer needs.
Requirements
- Leverage or critically think about how to integrate AI into work processes.
- Provide independent comprehensive services.
- Understanding of the Federal industry.
- Familiarity with digital transformation and project management.
- Experience resolving issues through analysis.
- Collaboration with sales, product, and support teams.
Benefits
- Health plans
- 401(k) Plan
- ESPP
- Flexible time away plan
- Family leave programs
Requirements Summary
3+ years customer service exp., TS/SCI clearance, work within the Federal industry, experience resolving issues
Apply now
Vienna
|
Virginia
United States
Mid-Level
In-Person
Full Time
97800-161400 USD/year
