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Swift
Customer Support Engineer
Join Swift in Kuala Lumpur as a Customer Support Engineer. Leverage ServiceNow skills to resolve issues, ensuring top-notch service in financial tech. Competitive benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 17, 2025
We're looking for a Customer Support Engineer to provide support to Swift's product and services within the area of expertise of their team. The successful candidate will work with customers to establish the root cause of problems and provide end-to-end service support.
Requirements
- Master or Bachelor degree in IT/Engineering/Computer Science or equivalent
- Fluent English written and spoken communication skills
- 5- 10 years experience in a technical customer support environment, in Financial Services, Banking or similar
- Working knowledge with change management applications (e.g. JIRA, Ant, Hudson or Jenkins Tools)
- TCP/IP protocol and technical implementation (such as NAT, routing)
- SSO, RADIUS, LDAP integration with applications
- Windows, Linux, and/or Rhel administration
- Oracle databases, MQ series and/or IBM WebSphere
- User or Administrator of SAP, SalesForce, ServiceNow
- Java, XML and SQL knowledge
Benefits
- Competitive package
- Rotations for weekends/public holidays with leave & pay compensation
Requirements Summary
Master's or Bachelor's degree in IT/Engineering/Computer Science, 5-10 years of technical customer support experience, and fluent English communication skills
