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Innovapptive
Customer Support Executive
Join Innovapptive in Hyderabad as a Customer Support Executive. Leverage ServiceNow skills to resolve mobile app issues, ensuring top-notch customer satisfaction.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 5, 2025
Innovapptive is seeking a Customer Support Executive to serve as the initial point of contact for global customers. This role involves resolving technical issues related to mobile and web applications, with a focus on Android and iOS troubleshooting. The ideal candidate will provide technical support through various channels, document interactions, collaborate with internal teams, and contribute to knowledge base development, potentially involving rotational shifts for 24/5 coverage.
Requirements
- 1–3 years of experience in a customer support/helpdesk role with a strong focus on mobile application troubleshooting.
- Hands-on experience with Android and iOS OS-level debugging (logs, settings, permissions, device behaviors).
- Excellent written and verbal communication skills in English.
- Familiarity with tools like Freshdesk, Zendesk, or ServiceNow.
- Ability to understand and translate technical issues for both technical and non-technical stakeholders.
Benefits
- Competitive salary
- Shift allowance
- Performance-based incentives
- Dynamic work culture focused on innovation, learning, and impact.
Requirements Summary
1-3 years of customer support experience. Android & iOS troubleshooting skills are a must. Excellent communication and familiarity with tools like Freshdesk or Zendesk are required
