Customer Support Manager/Sr. Manager

Innovapptive is seeking a Customer Support Manager/Sr. Manager to lead and scale their global technical support operations. This role requires a blend of B2B SaaS expertise and industrial ERP consulting, enabling a high-performance support organization while deeply understanding customers' environments. The company is backed by Tiger Global Management and recently received Series B funding from Vista Equity Partners, operating within the industrial front-line worker space.

Requirements

• Bachelor's Degree in Chemical or Mechanical Engineering, IT or Computers Engineering or equivalent degree.
• 15+ years total experience in IT/Support/Operations.
• 5+ years in enterprise B2B SaaS support leadership at top SaaS companies (e.g., ServiceNow, Salesforce, Workday, Coupa, Infor, IFS, Epicor, etc.).
• 5+ years in Big 5 IT consulting (Accenture, Deloitte, PwC, EY, KPMG) implementing or supporting SAP ERP (PM, MM, WM, EAM, etc.) in Oil & Gas, Chemicals, Mining, Utilities, or Manufacturing.

Benefits

• Competitive Base Pay
• Best of plan on Vacation & Paid Time Off
• Medical Insurance
• Paid Maternity and Paternity leave
• Bi-annual reviews
• OKR Driven Performance Development Environment
• Learning & Development
• Interest Groups/Clubs