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Zensar
SERVICE DESK-SERVICE DESK
Join Zensar in India as a Service Desk Manager. Leverage your ServiceNow expertise to enhance service delivery, manage tickets, and lead a team.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 29, 2025
This Service Desk-service desk role involves providing excellent customer service, managing service tickets, and ensuring high-quality service delivery. Responsibilities include creating and implementing processes, coordinating a team, and performing performance reviews. Strong communication and collaboration skills are essential.
Requirements
- 6-10 years of customer service and end-user support experience
- 5-6 years of experience supervising, managing, and leading a team of resources
- Knowledge of ticket management systems (ServiceNow)
- Experience with supporting and administering Windows management solutions
- Strong collaboration skills
- Self-motivation and ability to work independently
- Strong written and verbal communication skills
- Ability to operate independently and balance multiple priorities
Requirements Summary
6-10 years experience in customer service & support. 5-6 years of team management experience. Knowledge of service desk management systems. Self-motivated with excellent communication skills
