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Usercentrics GmbH
Customer Support Operations Specialist
Join Usercentrics GmbH in Copenhagen as a Customer Support Operations Specialist. Leverage ServiceNow and analytics to enhance support strategies. Benefits include flexible hours and personal development.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 26, 2025
Usercentrics is a global leader in data privacy and privacy-led marketing solutions seeking a Customer Support Operations Specialist. The role focuses on optimizing the Customer Support strategy through data analysis, process improvements, and collaboration across teams. This is a hands-on position requiring expertise in Zendesk, Power BI, and Salesforce, and a passion for building scalable systems.
Requirements
- 5+ years of experience in customer or customer support operations
- Advanced proficiency in Zendesk (preferred), Jira Service Management, ServiceNow, Freshdesk, or Salesforce Service Cloud
- Proficiency in Power BI
- Strong understanding of customer journeys
- Proven ability to lead organizational change
- Strong analytical skills with attention to detail and accuracy
Benefits
- Personal development budget
- Language courses
- Workcations
- Flexible working hours
- Hybrid working
- Team events
Requirements Summary
5+ years in support. Advanced proficiency in Zendesk/Salesforce. Strong analytical and leadership skills
