Customer Support Operations Specialist (m/f/d)

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. They are seeking a Customer Support Operations Specialist to optimize their Customer Support strategy by improving customer experience, streamlining workflows and increasing efficiency. This hands-on role involves data analysis, process improvement, and collaboration with internal teams.

Requirements

• 5+ years of experience in Customer Support Operations, Commercial Operations, or an equivalent role within a B2B software or SaaS company.
• Advanced proficiency in Zendesk, Jira Service Management, ServiceNow, Freshdesk, or Salesforce Service Cloud, with a focus on automation and reporting.
• Strong understanding of customer journeys and how systems and processes can drive efficiency and business impact.
• Proven ability to lead organizational change and develop cross-departmental processes.
• Experience in building reporting frameworks and dashboards to support decision-making.

Benefits

• Flexible working hours
• Hybrid working
• Workcations (in accordance with company policy)
• Personal development budget
• Job-related language courses
• Well being focus