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Usercentrics GmbH
Customer Support Operations Specialist (m/f/d)
Join Usercentrics in Copenhagen as a Customer Support Operations Specialist. Leverage ServiceNow skills to enhance customer experience and streamline processes.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 1, 2025
Usercentrics is seeking a Customer Support Operations Specialist to optimize their Customer Support strategy, improve customer experience, and streamline processes. This hands-on role involves data analysis, process improvements, and proactive problem-solving within a dynamic environment. The ideal candidate will have a strong analytical background and be passionate about building scalable systems and empowering both customers and teams.
Requirements
- 5+ years of experience in Customer Support Operations, Commercial Operations, or an equivalent role within a B2B software or SaaS company.
- Advanced proficiency in one or more of the following systems: Zendesk (preferred), Jira Service Management, ServiceNow, Freshdesk, or Salesforce Service Cloud, with a focus on automation and reporting.
- Strong understanding of customer journeys and how systems and processes can drive efficiency and business impact.
- Proven ability to lead organizational change and develop cross-departmental processes.
Benefits
- Flexible working hours
- Hybrid working
- Workcations (subject to company policy)
- Personal development budget
- Job-related language courses
Requirements Summary
5+ yrs experience in Operations/CS supporting a B2B software company. Must be proficient with Zendesk/ServiceNow, and understand customer journeys
