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ServiceNow
Customer Support Representative
Join ServiceNow in Sydney as a Customer Support Representative. Leverage your technical skills and AI experience to assist users on the ServiceNow platform.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
ServiceNow is seeking a Customer Support Representative to log calls, maintain IT support and assist users with their software and hardware issues. The role involves providing technical support, escalating issues as needed, and supporting users on the ServiceNow platform. ServiceNow aims to transform the work experience through AI-enhanced technology.
Requirements
- Experience with AI integration in workflows, decision-making, or problem-solving
- Technical background with a quick ability to learn technology
- Experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment
- Excellent communication skills
- Ability to work both independently and as part of a team
Requirements Summary
Experience in AI integration, a technical background and aptitude for learning, and customer support experience in a SaaS or Enterprise Software setting
