Customer Support Specialist - LeanIX

SAP is seeking a Customer Support Specialist to be a trusted advisor and first point of contact for users. This role focuses on solving complex customer issues using technical resources and collaboration, championing knowledge sharing, and scaling the support process. It offers a unique blend of technical challenge and team collaboration within a market-leading SaaS platform.

Requirements

• Experience in a technical support, application support, or similar customer-facing technical role (SaaS experience is a huge plus).
• Degree in Computer Science, Mathematics, Data Analytics, Data Science, or a related discipline.
• Solid technical aptitude with basic programming/scripting skills (e.g., Python) and familiarity with JSON configuration.
• Excellent problem-solving skills.
• Outstanding communication skills.
• Customer-centric mindset.

Benefits

• Continuous learning
• Skill growth
• Great benefits
• Team that wants you to grow and succeed