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State of Illinois
Customer Support Specialist (Information Services Specialist I Opt. C) (UMP)
Join the State of Illinois as a Customer Support Specialist in Springfield. Utilize ServiceNow for IT support, monitor production cycles, and assist with training. Benefits include competitive insurance and flexible schedules.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 22, 2025
The Department of Innovation & Technology (DoIT) is seeking a Customer Support Specialist for the Enterprise Production Operation Services (EPOS)/Input Services (IS) Section. This role involves assisting higher-level staff with monitoring production cycles and processing batch programs. Candidates should have knowledge of technical customer call support and IT monitoring tools. They will assist with maintaining documentation and providing training.
Requirements
- Knowledge of computer science or related fields.
- Knowledge of ServiceNow or similar ticketing system.
- Knowledge of AIX, DB, VCM, and UNIX.
- Knowledge of Active Directory.
- Ability to pass background check and disclose criminal history.
- Ability to travel in performance of duties and work overtime.
- Ability to use agency supplied equipment.
Benefits
- Competitive Group Insurance benefits
- Flexible work schedules
Requirements Summary
Requires 2+ years of college education or approved training. Proficient in computer science/IT monitoring tools. Knowledge of ServiceNow and AIX is a plus
Apply now
Springfield
|
Illinois
United States
Entry Level
Hybrid
Full Time
67644-96312 USD/year
