Customer Support Technician II

Motorola Solutions is seeking a Customer Support Technician II to provide mission-critical technical support of Motorola ASTRO systems, ensuring public safety for commercial and government customers. The role involves maintaining consistent communication with customers and other teams, driving incidents to resolution, and implementing resolutions to known problems.

Requirements

• Experience working with Active Directory
• Working knowledge of Windows/Windows Server OS
• Working knowledge of Linux/Unix OS
• Experience with Network Troubleshooting
• Experience working with ASTRO P25 Infrastructure/LMR (Land Mobile Radio) Systems
• Working knowledge of Server Virtualization including VMWare/ESXi
• Working knowledge of McAfee Security Suite
• Experience providing Technical Support via Telephony
• Experience working with Remedy, ServiceNow, or other Ticketing Systems

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave