Customer workflows (CWF) Domain Business Lead - Bratislava

Devoteam is seeking an experienced CWF Domain Business Lead to join their ServiceNow team. The role involves growing and managing a team of IT professionals to support clients' digital transformation initiatives, leveraging ServiceNow's powerful platform to manage customer service operations and industry-specific workflows.

Requirements

• Min. 5 years of business and expertise experience in CWF domain from consultancy role
• Proven experience with implementing of ServiceNow solution or similar solution (SalesForce)
• Experience in Business Development pre-sale activities
• Ability to approach CxO level stakeholders
• Ability to drive offer preparation
• Experience with leading teams and projects, strong leadership skills
• Good general consulting and soft skills - structured thinking, analyse motivation and clarify and structure complex or ambiguous requirements, effective presentations, and stakeholder engagement
• Advanced English (both spoken and written form)
• Advanced communication, negotiation and presentation skills

Benefits

• Salary up to 4200€ (based on candidate's seniority and experience)
• 5 weeks of vacation per year
• 4 “My Days” per year
• Flexible working hours (hybrid model)
• Career Management, training and certifications in the best breed of technologies - focused on technical skills (ServiceNow, Google), Project Management methodology etc.
• Udemy for business account
• Meal allowance up to 1023€ / year (4,57€ / per day)
• Cafeteria 40€ / month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 16GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware
• Foreign business trips
• Above standard working equipment
• Company mobile phone (Android / iPhone)
• Company laptop (Windows / macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion, wedding or childbirth
• Friendly and open culture