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Warner Bros. Discovery
CX Tech, Tier 3 Technician
Join Warner Bros. Discovery as a CX Tech, Tier 3 Technician in Kelena Jaya. Leverage ServiceNow skills to resolve complex customer issues. 2+ years CX experience required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 10, 2025
We are looking for a CX Tech, Tier 3 Technician to join our Global Customer Experience team. The ideal candidate will have strong technical acumen and customer service excellence, with the ability to prioritize and resolve complex issues. They will work closely with Global CX Management to deliver excellent customer support and satisfaction.
Requirements
- 2+ years CX experience at a comparable B2C brand
- Degree in technology, journalism, communications, marketing, or equivalent experience and/or demonstrated expertise
- Exceptional oral and written communication skills
- Ability to operate in a fast-paced environment, interacting with colleagues in multiple countries and time zones
- Familiarity and comfort with consumer streaming devices
- Ability to excel in both customer service and technical support scenarios
- Experience working with Lean/Agile methodologies and JIRA/Youtrack/ServiceNow/PagerDuty a plus
Benefits
- Career defining opportunities
- Thoughtfully curated benefits
- Tools to explore and grow into your best selves
Requirements Summary
2+ years CX experience, degree in tech or equivalent, strong communication skills, familiarity with consumer streaming devices
