Support Lead

Version 1 are a leading global technology transformation partner, helping customers accelerate their digital future through cloud, data, and AI solutions. They are seeking a results-driven IT Support Lead for a Customer-facing ServiceNow ITSM team in Dublin and London. The role involves maintaining service quality, optimizing workflows, and fostering a high-performing support team, with a focus on customer satisfaction and operational efficiency.

Requirements

• Minimum 5 years of experience in IT support
• 3+ years in a managerial or supervisory role
• Operating Systems: Windows, macOS, Android/iOS, Azure, AWS, VMware, Citrix
• Strong understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls
• Experience with PowerShell, Bash, or Python for automation
• Experience with Microsoft Intune, SCCM, ServiceNow, and other ITSM platforms
• Bachelor's degree in Computer Science or related field, or equivalent experience

Benefits

• Comprehensive benefits package
• Hybrid work option
• Private medical and life insurance
• Free eye tests
• Growth and development programs