Data Center Operations Engineer

ServiceNow is seeking a Data Center Operations Engineer to join the Service Engineering team. This role involves engineering, implementing, and streamlining processes within a data center environment, ensuring security, asset management, and adherence to industry standards. The position requires strong analytical, communication, and problem-solving skills, as well as proficiency in hardware and network infrastructure.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 2+ years of experience in data centers operations and facility operations with a record of increasing role responsibility.
• Installation and troubleshooting telco circuits (5+ years experience).
• Installation of pre-integrated racks, individual servers and network appliances.
• Deep technical understanding of data center facilities and infrastructure.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process oriented and experienced in process development.
• Excellent general documentation skills.
• Knowledge and experience in ITIL process methodologies is a plus.
• Proven ability to function independently and successfully.
• Excellent communication, customer focus, problem solving, conflict management, time management, and interpersonal skills.
• Strong analytical skills with the ability to multi-task.
• Must be able to travel domestically and internationally.
• Proven ability to lead cross-functional teams.

Benefits

• Competitive salary
• Opportunities for growth
• Inclusive work environment