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HEINEKEN
Data Demand and Service Management Analyst
Join HEINEKEN in Kraków as a Data Demand and Service Management Analyst. Leverage ServiceNow skills to align data services with business needs. 5+ years experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 22, 2025
We are looking for a Data Demand and Service Management Analyst to join our Digital & Technology Team at HEINEKEN Global Shared Services Center. The successful candidate will coordinate data services demand, ensure alignment between business needs and data management capabilities, and implement the service management framework.
Requirements
- Bachelor/master's degree in Information Technology, Business Administration, or a related field
- 5 years of relevant experience in data demand or services delivery field / or IT service management
- strong analytical and problem-solving skills
- excellent communication and interpersonal skills
- hands-on experience with large ITSM tool (e.g. ServiceNow)
Benefits
- Job in a dynamic and innovative team
- Direct impact on building the future of Heineken
Requirements Summary
Bachelor's degree in Information Technology or Business Administration. 5 years of experience in data demand or services delivery field. Strong analytical and problem-solving skills
