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Pakistan Single Window
Data Service Manager
Data Service Manager at Pakistan Single Window, Karachi. Lead ticketing/SLA processes, data validation & automation using ServiceNow workflows. 9-10yrs MIS/BI experience, 3+ leadership. Competitive salary, health benefits, professional development.
ServiceNow Role Type:
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Job description
Posted on:
September 26, 2025
This role involves redesigning ad-hoc request handling processes with ticketing and SLAs. It focuses on data validation, automation, stakeholder communication, and team development. The successful candidate will be responsible for resource allocation, mentoring, and conflict resolution.
Requirements
- 9–10 years in MIS, BI, or Data Analytics (3+ years in leadership)
- Strong knowledge of databases, reporting tools (Power BI, Tableau, Oracle OAS)
- Hands-on experience with automation & workflow tools (e.g., Jira, ServiceNow)
- Good understanding of data governance & metadata management
- Excellent communication, collaboration, & leadership skills with a focus on inclusivity
- 9–10 years in MIS, BI, or Data Analytics (3+ years in leadership)
- Excellent communication, collaboration, & leadership skills with a focus on inclusivity
Benefits
- Competitive salary
- Fuel Card
- Health benefits
- Professional development opportunities
- Inclusive work culture
Requirements Summary
9-10 years of MIS/BI/Data Analytics experience with 3+ in leadership; strong database/reporting skills. Excellent communication/leadership are key
