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NTT Ltd.
Database Managed Services Engineer (L2)
L2 Database Managed Services Engineer at NTT Ltd., Mumbai. Handle second-line support, incidents, and ServiceNow ticketing. Requires 2+ years managed services experience, platform management skills, IT degree.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 25, 2025
Join NTT DATA and make an impact by ensuring clients' packaged application technologies are always in top shape. As a Database Managed Services Engineer (L2), you will handle second-line support with medium complexity, monitor, investigate, and resolve application-based incidents, service requests, and alerts.
Requirements
- Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software.
- Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow.
- Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively.
- A bachelor’s degree in information technology/computing or equivalent work experience.
Benefits
- Collaborative and inclusive work environment
- Opportunities for growth and learning
- Diverse and global team
Requirements Summary
2+ years of experience in managed services, hands-on experience with platform management, and a bachelor's degree in IT
