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EXL
Delivery Lead-Project Management-Delivery Lead
Senior ServiceNow Technical Architect & Delivery Lead at EXL, Noida. Lead multi-project programs with 14+ years IT experience, 8+ ServiceNow expertise across ITSM, ITOM, HRSD, CSM. Master JavaScript, Flow Designer, IntegrationHub, AI capabilities.
Consulting
Expert/Leadership
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Operations Management
IT Service Management
Integration Hub
Predictive Intelligence
Service Catalog
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 2, 2025
We are seeking a Senior ServiceNow Technical Architect & Multi-Project Delivery Leader with 14–17 years of IT experience, combining strategic leadership in multi-project ServiceNow program delivery with deep technical expertise in platform architecture and implementation.
Requirements
- 14–17 years of IT experience
- 10+ years in enterprise platform delivery
- 8+ years on ServiceNow
- Proven track record of leading multi-project delivery portfolios in enterprise environments
- Strong architectural expertise across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB)
- Hands-on expertise in scripting (JavaScript, Glide APIs), UI customization, Flow Designer, and IntegrationHub
- Experience in program governance, delivery risk management, and cross-team leadership
- Exposure to AI-enabled ServiceNow capabilities (Predictive Intelligence, Virtual Agent, Process Optimization)
- Excellent leadership, stakeholder management, and communication skills
Requirements Summary
14-17 years of IT experience, 10+ years in enterprise platform delivery, 8+ years on ServiceNow, strong leadership and technical skills
