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Wipro Limited
Delivery Operations Manager - L1
Join Wipro Limited as a Delivery Operations Manager - L1 in Pune. Leverage ServiceNow expertise to enhance IT service delivery, manage SLAs, and develop SOPs.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 20, 2025
Delivery Operations Manager - L1 role involves defining ITIL-aligned service delivery strategies, overseeing IT service desk operations, and managing SLAs/KPIs. The role requires strong expertise in end-user computing (EUC), ServiceNow, and developing processes and standard operating procedures (SOPs) for L1, L1.5 support.
Requirements
- 8 years and above experience
- Mandatory skills: developing processes and standard operating procedures (SOPs) for L1, L1.5 support, EUC
- Previous program management and business operations exposure
- Strong execution & analytical skills
- Engineer / MBA education qualifications
- Ability to mentor IT service delivery and EUC teams
Benefits
- Competitive salary
- Opportunities for career growth and development
Requirements Summary
8+ years of experience, strong execution & analytical skills, engineer / MBA education qualifications
