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Nine
Design & Process Lead - People and Culture
Design & Process Lead at Nine (Sydney). Lead HR process transformation using design thinking & process mapping. HRIS expertise required. Competitive benefits including 18 weeks parental leave.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
DevOps
Human Resources Service Delivery
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
November 18, 2025
Nine is seeking a Design & Process Lead to join their People & Culture Transformation journey. The successful candidate will design and revolutionise People & Culture processes, applying a user-first approach to boost efficiency and deliver intuitive, streamlined experiences across the entire workforce.
Requirements
- Proven experience leading process design and re-engineering initiatives within a large, complex organisation
- Strong background in Human Resources processes and systems, including an understanding of HRIS and tiered service model implementations
- Expertise in process mapping tools, methodologies, and visualisation tools
- Demonstrated application of Human-Centred Design (HCD) or Design Thinking principles to solve complex service or operational problems
- Exceptional analytical and problem-solving skills, with a track record of implementing effective solutions
- Strong stakeholder engagement and change management skills, with the ability to influence and gain buy-in for new ways of working
Benefits
- 18 weeks paid parental leave with no distinction between primary and secondary carers
- Access to 'Employee Exclusives' program
- Digital newspaper subscription to our mastheads
- Annual gift voucher for Stan subscription
Requirements Summary
Proven experience in process design, strong background in HR processes, and expertise in process mapping tools
