.svg)
Astreya
Field Service Technician I
Field Service Technician I at Astreya (Sydney). Support IT services, manage ServiceNow tickets, handle workstation setups. PTO, 401k, visa sponsorship, 4-day week.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 11, 2025
Field Services Technicians are frontline IT support professionals responsible for delivering efficient, high-quality technology services at client locations.
Requirements
- Respond to IT service tickets using documented procedures and supervision
- Assist with workstation setups and peripheral connections
- Perform basic AV checks and room readiness tasks
- Support imaging and deployments under direction
- Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
- Follow proper inventory handling, tagging, and tracking
- Escalate unresolved issues appropriately
- Adhere to safety protocols and client-specific guidelines
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Respond to IT service tickets, assist with workstation setups, and maintain accurate ticket documentation
