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ActioNet, Inc.
Deskside Agent, Junior (Junior IT Specialist)
Join ActioNet, Inc. as a Junior Deskside Agent in Washington, D.C. Support Treasury staff with IT tasks, utilizing ServiceNow. Benefits include medical, 401(k), and training.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 9, 2025
As a Junior Deskside Agent, you will assist Treasury Department staff with routine IT support tasks, working under the guidance of senior team members.
Requirements
- U.S. Citizenship and eligibility for High Public Trust clearance
- 1–8+ years of relevant IT support experience
- Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and standard productivity tools
- Experience with ITSM tools such as ServiceNow
- Strong communication, customer service, and problem-solving skills
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
Requirements Summary
1-8 years of IT support experience, proficiency in Windows OS and Microsoft Office Suite, experience with ITSM tools
Apply now
Washington
|
D.C.
United States
Entry Level
In-Person
Full Time
50000-57000 USD/year
