Deskside Technician

All Lines Technology is hiring a Deskside Technician to provide support to end users, interface with a service desk, and IT support team. The role involves troubleshooting hardware and software issues, resolving support requests, and delivering high-quality customer service. Candidates should be tech-savvy and adaptable to new technologies.

Requirements

• Experience in deskside support and basic troubleshooting (hardware, software, printing, networking, file shares, etc.)
• Proficiency in Windows 11 and ability to resolve OS issues
• Skilled in Microsoft Office 365 applications
• Experience with ServiceNow or similar ITSM ticketing tools
• Printer and scanner support across various brands
• Familiarity with Microsoft Active Directory
• Experience with computer asset tracking and user ID creation
• Understanding of antivirus software (e.g., Cortex)
• Strong problem-solving skills and escalation judgment
• Physical ability to walk, bend, and lift up to 50 lbs.
• Compliance awareness and ability to follow centralized compliance protocols
• Ability to communicate technical information to non-technical audiences
• Willingness to work overtime or off-hours when needed
• Strong customer service orientation
• Good organizational, verbal, and written communication skills