Desktop Engineer (Audit and Policy Engineer)

The Desktop Engineering Audit and Policy Engineer is a key contributor to ISS’s global IT Services organization. The successful candidate will assist with the monitoring and reporting to the Desktop Engineering and larger IT teams. The position may also provide 3rd level global support as required to ISS offices across US, EMEA and APAC.

Requirements

• 5 years working in a Technical Support, Desktop Engineering, or other IT team.
• 5 years experience in creating, troubleshooting, and deploying operating system images, applications, and patches with SCCM.
• 2-3 years experience with documenting and verifying processes/
• 2 years’ experience supporting Windows 11.
• 2-3 years’ experience in Microsoft’s Active Directory and Group Policy.
• 3 years’ experience supporting Office 365 products.
• Experience with Apple MacOS and management systems a plus.
• Experience in Powershell scripting a plus.
• Experience in ServiceNow, Jira, Remedy or similar service delivery application a plus.
• Knowledge of various hardware platforms including Dell, Lenovo, and Apple.
• Knowledge of and ability to support iOS and Android phones.
• Knowledge of structured Service Desk functions and operation under ITIL framework

Benefits

• Empowerment to take advantage of training and learning opportunities.
• Collaborative work environment.
• Opportunity to work with a diverse team and contribute to the company's success.