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Fidelity Canada
Desktop Service Technician
Desktop Service Technician at Fidelity Canada, Toronto. Level 2+ support for PC/Mac systems. ServiceNow ITSM expertise required. Competitive benefits, flexible work.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 13, 2025
Fidelity Canada is seeking a Desktop Service Technician to provide technical support to its line of businesses across Canada. The successful candidate will be responsible for providing excellent reactive second and/or third-level hardware and software support services, ensuring all PC systems and computing devices perform smoothly and efficiently.
Requirements
- Current work authorization for Canada
- 2+ years of hands-on experience as a Desktop Technician (level 2)
- Proficient in Microsoft Windows 11 and Apple macOS operating systems
- Skilled in Microsoft Office 2016 and Microsoft 365 (O365) productivity suite
- Familiar with ServiceNow for managing incidents, problems, change requests, and tracking end-user hardware assets
- Knowledge of configuring Poly and Crestron meeting room equipment for Zoom and Microsoft Teams video conferencing integration
Benefits
- Flexible working arrangements
- Competitive total compensation
- Comprehensive health benefits
- Parental leave top-up to 100% of salary
- Generous time off policy
- Diversity and inclusion programs
- Extensive professional development opportunities
Requirements Summary
2+ years of hands-on experience as a Desktop Technician (level 2), Proficient in Microsoft Windows 11 and Apple macOS operating systems, Familiar with ServiceNow for managing incidents, problems, change requests, and tracking end-user hardware assets
