Desktop Service Technician

We are seeking a Desktop Service Technician to provide excellent reactive second and/or third level hardware and software support services, ensuring all PC systems and computing devices perform smoothly and efficiently. The successful candidate will be responsible for troubleshooting and resolving technical issues, maintaining PC's and security, and providing 'white glove' services to Executives and business critical staff.

Requirements

• Computer Science College Diploma / University Degree preferred or equivalent work experience
• Bilingualism in English and French is an asset
• ITIL v4 and A+ certification are an asset
• 2+ years of hands-on experience as a Desktop Technician (level 2)
• Proficient in Microsoft Windows 11 and Apple macOS operating systems
• Experienced with Microsoft Office 2016 and Microsoft 365 (O365) productivity suite
• Skilled in Microsoft Deployment Toolkit for system imaging and deployment
• Expertise in Autopilot for hybrid and modern build deployments
• Hands-on experience with Azure Intune, Jamf Pro, Dell Wyse Management Suite (WMS), and Citrix Director for device and endpoint management
• Knowledge of configuring Poly and Crestron meeting room equipment for Zoom and Microsoft Teams video conferencing integration
• Proficient in ServiceNow for managing incidents, problems, change requests, and tracking end-user hardware assets (laptops, desktops, Apple devices, monitors, etc.)
• Familiar with secure remote access solutions including ZScaler ZPA and Pulse Always-On VPN for laptops
• Lead and support projects related to hardware refresh and system migrations
• Participate in Business Continuity Planning (BCP) and disaster recovery activities
• Diagnose and repair Lenovo computer hardware, including managing the RMA process
• Engage with vendors for equipment procurement and conduct hardware evaluations
• Manage corporate mobile devices for voice and data through Bell Mobility
• Oversee the maintenance and support of multifunction printers

Benefits

• Flexible working arrangements
• Competitive total compensation
• Comprehensive health benefits
• Parental leave top-up
• Up to $650 for home office equipment
• Generous time off policy
• Diversity and inclusion programs
• Extensive professional development opportunities