Desktop Services Administrator

The Desktop Services Administrator will ensure the proper operation of computer systems and software while providing technical support to end users globally.

Requirements

• Manage the software and hardware inventory, ensuring all equipment is correctly maintained and tracked.
• Provide training to end users on the use of all desktop-related hardware and software.
• Ensure all desktop systems comply with the company's security policies and procedures.
• Collaborate closely with Infrastructure and Applications teams to maintain healthy systems.
• Administer, maintain, and provide support for all desktop-related hardware and software, including workstations and printers.
• Troubleshoot and resolve any hardware or software-related issues reported by end users in a timely and efficient manner.
• Assist with IT infrastructure server setup and maintenance as requested by infrastructure team members.
• Support and troubleshoot end users remotely and in person.
• Manage and maintain desktop security, including virus protection and software patching.
• Manage user accounts and access rights, including file server access and onboarding/offboarding, with knowledge of Exchange and Azure AD.
• Oversee Thycotic Secret Server, including granting and revoking access through the admin console.
• Monitor the ticket queue to ensure service tickets are resolved and closed in a timely manner, following up with end users to confirm resolution.
• Support Microsoft Teams phone and the office badge system.

Benefits

• Paid time off
• Retirement plan
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Flexible working hours