Desktop Support Administrator

Itero Group is a Women-Owned Small Business that empowers clients to become more optimized, digitally enabled, and data-driven organizations. A Desktop Support Administrator is responsible for providing Desktop Support Services to a Government client, managing service request tickets, and performing systems administrative duties.

Requirements

• Strong customer service and communication skills
• Excellent interpersonal skills
• Working knowledge of ServiceNow ticketing system
• Experience providing Tiers 1 and 2 technical support
• Excellent attention to detail
• Strong working knowledge of computer terms
• Customer service operations experience
• 5 years of related experience

Benefits

• Health & Wellness: Medical (BC-BS), dental, and vision plans
• Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service
• Retirement Savings: 401(k) plan with company match and auto-enrollment
• Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance
• Additional Options: Voluntary benefits including pet insurance and student loan assistance
• Perks: FSAs, HSAs, wellness programs, and more