Itero Group

Desktop Support Administrator

Join Itero Group as a Desktop Support Administrator in Washington, DC. Leverage ServiceNow for ticket management and provide Tier 1/2 support. Benefits include medical, dental, and retirement plans.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
August 8, 2025

Itero Group is seeking a Desktop Support Administrator to provide Desktop Support Services to a Government client. The role involves managing Service Now service request tickets, troubleshooting computer systems, and supporting COTS and custom-designed applications.

Requirements

  • Strong customer service and communication skills
  • Excellent interpersonal skills
  • Working knowledge of ServiceNow ticketing system
  • Experience providing Tiers 1 and 2 technical support
  • Excellent attention to detail
  • Strong working knowledge of computer terms
  • Customer service operations experience

Benefits

  • Medical (BC-BS)
  • Dental
  • Vision
  • Paid Time Off
  • Retirement Savings
  • Short-term and long-term disability
  • Life insurance
  • AD&D insurance
  • Voluntary benefits
  • Perks

Requirements Summary

5 years of related experience, Associate's degree or equivalent experience