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Itero Group
Desktop Support Administrator
Join Itero Group in Washington, DC as a Desktop Support Administrator. Leverage ServiceNow for ticket management and provide Tier 1/2 support. Benefits include medical, dental, and 401(k).
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 8, 2025
Itero Group is a Women-Owned Small Business seeking a Desktop Support Administrator to provide technical support to a government client. The successful candidate will be responsible for managing service request tickets, troubleshooting and resolving technical issues, and supporting hardware and software applications.
Requirements
- Strong customer service and communication skills
- Excellent interpersonal skills
- Working knowledge of ServiceNow ticketing system
- Experience providing Tiers 1 and 2 technical support
- Excellent attention to detail
- Strong working knowledge of computer terms
- Customer service operations experience
Benefits
- Medical (BC-BS)
- Dental
- Vision
- Paid Time Off
- 401(k) plan with company match
- Short-term and long-term disability
- Life insurance
- AD&D insurance
- Voluntary benefits
- FSAs
- HSAs
- Wellness programs
Requirements Summary
5 years of related experience and Associate's degree or equivalent experience
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
